I’m having a heck of a time finding a jeweler or watch repair place to do a simple bezel insert replacement on a pair of Invicta 8926 watches (Rolex Submariner clones). I’ve got the replacement parts, I just need someone with steadier hands to do the actual work of popping off the old insert and gluing the new one in.
When the inserts arrived in the mail last weekend, I took everything to my normal jeweler, the Jared location at Gessner and I-10. Their watch repair person said “Sorry, we’re not an Invicta dealer, I won’t work on them.” I’ve done thousands of dollars of business with them at that location, but their refusal to do a 5-minute job on a $100 watch (when they know I’ve been considering the eventual purchase of a $6K watch from them) made me REALLY frustrated.
I then headed home, and realized that Houston Jewelry was in a strip mall a couple of blocks from the house. I stopped in, explained the situation, and that I just needed a simple part replacement done. The lady I spoke to said “Sure, we’ll work on anything – leave it with us and we’ll call you on Monday with an estimate, this shouldnt take them long at all.” I just got off the phone after they called (note that it’s now Tuesday) and they said “Sorry, we don’t work on Invicta watches.”
Why is it so hard to find someone in west Houston that’s willing to take my money and do this simple 5-minutes-per-watch part replacement?
Heck, I’ll even provide illustrated instructions!
August 2008 Update: Although I ended up fixing one of the watches myself, Rex Solomon (owner of Houston Jewelry) has contacted me and offered to have his watchmaker do a bezel swap if I still need it.