Two parts fell out of the bottom of my Steelcase LEAP chair last night.
Upon further investigation, they appear to be most of the “Seat Edge Height” adjustment (fortunately, not an adjustment I use often) and the failure looks to be from a bad or weak weld.
I’m waiting to hear back from the company that the chair was bought from, but if they can’t fix it cheaply I may end up buying a complete new chair in a month or two.
Update: Apparently the main Steelcase reseller here in Houston would rather sell me a new chair than give any serious thought to repairing my existing one.
Second Update (Aug. 2007): The rep at the main Steelcase reseller in Houston apparently went on vacation, and then never bothered to respond to any of my emails. It’s obvious that they’re more concerned with corporate sales than small business or individuals.